Finding most people too busy to make the changes they want,

The ART Series... was created to make change - SIMPLE AND RELEVANT!

What YOU DO matters, and quite often what

YOU DON'T DO matters even more!

CJ

CATHY RIDER

Managing Consultant


"An enthusiastic and highly effective speaker, management coach, and consultant."


Cathy's passion is coaching individuals and groups as they strengthen their ability to manage what is theirs to do. With more than 30 years of experience, she has conducted over 800 workshops in 45 states and abroad with a special focus on...


  • Management Skills
  • Communication
  • Leadership
  • Teamwork
  • Customer Service
  • Conflict Management


Client experience includes...

  • Medical
  • Manufacturing
  • Education
  • Government
  • Banking
  • Non-profit


Contact Cathy for a free consultation and make positive change now!


cathy@cjrider.com

425.770.4610

Managing Conflict
You win together or you lose together. 
Avoid destructive conflict. Learn to manage conflict by managing your communications and enhancing your problem solving skills.

THE ART of 

MANAGING YOUR OWN "STUFF"

If you don't manage you, someone else will!

A personal management system of tools, processes, skills, and lessons learned that focuses an personal responsibility, integrity, respect, and continuous improvement.


  • THE FOUNDATION - communicating, managing, change, problem solving...
  • A COMMON LANGUAGE - defining what you mean when you say...
  • LESSONS LEARNED - where to stop wasting your time
  • TOOLS - building a toolbox
  • 3-STEP PROCESSES - make it simple or no one will take the time to do "it"


THE (LOST?) ART of

CUSTOMER SERVICE

What you do matters and often what you don't do matters even more!

Great Customer Service begins with valuing those who have the POWER. Give those on the "front line" the tools and skills to make a positive impact on customer satisfaction and your bottom line.


  • MANAGING CUSTOMERS' EXPECTATIONS
  • SAYING NO WITHOUT THE NO
  • CONTROLLING THE OUTCOME OF EVENTS
  • CUSTOMER SERVICE IN THE NEW MEDICAL WORLD

61 Smiles

Attitude is everything.

A special invitation for those in the medical world.